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Please note -
1. All requests for help/support should initially be directed to the I.T. department at the TPN hub.
With effect from Wednesday 14th April, 2010 any support for TPN Live or the legacy depot software MUST initially be directed to the TPN IT department. If there are any matters that cannot be resolved then they will supply a reference number which should be used at the time of contacting us. Please quote this if you contact us.
2. Support for the TPN Invoicing package should come to us. You must have bought the product and not be using an evaluation copy.
3. Support for customer implant software should come through the depot and not directly to us and we reserve the right to charge for direct end-user support.
TPN LIVE
Web-based based communications for The Pallet Network.
For details on the 'black boxes, click [HERE]
For details on how to set up the Zebra thermal printer click [HERE - WORD FORMAT] or [HERE - PDF]
TPN Live requires Internet Explorer 7 or 8.
You can access TPN Live from anywhere in the world provided you have a suitable username and password. The 'black box' allows you to work if you lose your internet connection.
Legacy Depot system update
Download on our downloads page.
Please note that you must install this program on every computer that is to use the TPN system. You should not run the program through the network (i.e. run the TPN program when it is installed on another computer and not the computer you are working on) as this will cause spurious problems. The data itself can be anywhere. The program will not currently work with a proxy server.
If using the program on a network we recommend that you turn opportunistic locking off. Put the words 'opportunistic locking' into a search engine like Google and you will see why we suggest it. Ask your IT support for advice on this.
Support requests to tpndepot@zipzap.co.uk
TPN ClaimTrak
Download on our downloads page. Apart from the program NO files are stored on your computer by this program. It works on all standard Windows Platforms including Windows 7.
This is for UK Depot use only.
Please note that if when you install the download it appears to run quickly and then flicks off the screen then it has not installed. This is due to you not getting a full download and is not a problem with the program. It is Internet Explorer trying to be helpful by giving you a cached copy. You should go into Internet Explorer and click on TOOLS. Go to INTERNET OPTIONS. Delete the Browsing History and then click on SETTINGS. Alter the Check for newer versions of the pages to EVERY VISIT OF THE PAGE. Try the download again.
Support requests to tpnclaimtrak@zipzap.co.uk
TPN Invoicing
Download on our downloads page.
Support requests to tpninvoicing@zipzap.co.uk
Legacy TPN Lite Customer Implant
Legacy TPN Lite Customer Implant software can be downloaded on our downloads page.
Please note that if when you install the download it appears to run quickly and then flicks off the screen then it has not installed. This is due to you not getting a full download and is not a problem with the program. It is Internet Explorer trying to be helpful by giving you a cached copy. You should go into Internet Explorer and click on TOOLS. Go to INTERNET OPTIONS. Delete the Browsing History and then click on SETTINGS. Alter the Check for newer versions of the pages to EVERY VISIT OF THE PAGE. Try the download again.
Customers using this software should go through their local depot for support and NOT directly to us. You should download and read the installation instructions and read the full user manual.
Please note that end-user support for this program is by email ONLY to tpnimplant@zipzap.co.uk
You need to ensure you quote -
(1) the local depot code
(2) the customer name
(3) the version number of the program (top left of screen)
General advice with the legacy depot system
Please check the following in your program :-
Setup/Parameters - put your depot code in as a 3 digit number. 11 should be entered as 011. The FTP settings are important and confidential.
Setup/Routes - you need at least one route 01 (at minimum).
Setup/Trunks - you need at least one trunk vehicle 01 (at minimum).
You will need to set up custom label sizes for the printers. See [HERE] for instructions.
If your computer won't do the FTP download then check these:-
Run Internet Explorer. Does it ask for a password? It shouldn't. If it does, then you are using a dial-up connection and you should enter the password and click on 'remember'. Try running the FTP download with Internet Explorer minimized on the task bar.
If you still have a problem with the FTP site then try the following -
If you still have problems with the FTP transfers then click [HERE]
Problems with printing
[The reason that you need to be on the latest versions is due to the fact that Windows actually does the printing and NOT the program itself. The program simply creates a print job which it then hands over to Windows and asks it to print it. Windows and the printer driver actually do the printing. This is how all Windows based printing is done. It does not print like a typewriter! The program uses the very latest technology to print and it relies on the fact that Windows is up to date.]
**Notes**
We have experienced two problems with printers which have come to light as a result of producing the depot system. The program does a lot more on the printing side than the previous version.
1. Using an HP1010/1012 printer where you get a message 'error 11 - unable to open printer'. This is a widely reported problem with the printer driver itself and causes it not work with industry standard products like Seagate Crystal Reports and Wordperfect. It appears to be caused by the printer driver not interpreting the change papersize command properly. This really is a HP problem and will tend to occur in many standard programs that require alternative papersizes. We are trying to write around the problem but we have noticed that HP no longer produce these models.
2. Using extremely long printer names. When Windows passes the name to a program it only gives the first 32 characters of it, despite appearing longer in the name visible on the screen. So if the first 32 characters on two printers are identical then the program doesn't know which one is which. Microsoft are unlikely to rewrite this, so the solution is to simply Rename the printers to a shorter name by right-clicking on it and choosing Rename.
Reinstalling the legacy depot system on a new computer
If you are moving the legacy TPN depot program completely from one computer to another then be aware that the correct method of doing this is to perform a backup first, then install the COMPLETE and full version of the program from the installation CD and THEN restore the backup you created.
Failure to do so will give the characteristic symptoms of no barcode on the label or no Twain device appearing in Parameters.
The version numbers of both should be identical and never install an earlier version of the program with data from a later version.
GPF message on depot system when immediately started
The GPF message is characteristic of a loss of printer functions and may be caused by a computer virus!
Legacy TPN Depot System discreps and AOL Broadband
While AOL is incompatible with standard MAPI and therefore incompatible with the discrep system, you can set up Outlook Express to send/receive mail that you would normally receive via AOL. This will then allow the use of the discrep email system.
There is a help sheet available from AOL that tells you how to set up Outlook Express to send/receive emails that you normally get in the AOL browser.
In Outlook/Tools/Accounts you simply enter your email address and password then enter a valid POP3 and SMTP server code supplied by AOL. You need individual AOL screen names for each computer that is going to send data. AOL allows 7 screen names per account.
Online PODs - information
Image scanning and retrieval has been in the depot program for the last three years. The viewing of POD images has been in the implant for the same time.
The purpose of providing on-line PODs is for end-users who do not have an implant system. It is also part of our long-term track and trace system.
To use this facility you must allow cookies, Javascript and Java for the session. None of these are a security risk. Provided that you allow these then the end-user computer can be Windows, Linux or Apple Mac based.
[PODS] - this is available on the TPN website.
Please note that the later editions of Windows XP do not contain Java as standard. You can download it for free from www.sun.com
If you are using Internet Explorer 7 and get a 'null' message when you try to enter the depot code then click on Tools and Options. Go into Security and Internet Zone. Set 'Allow websites to prompt for information using scripted window' to Enable.
